Shipping & Returns Policy
Thank you for supporting Zenfinité Living. As a solo-run business, I personally handle each order with care and intention.
Shipping Policy
Processing Time:
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- Orders are typically processed within 2–5 business days before being shipped out. Because I partner with a high-end print-on-demand supplier, production times may vary slightly depending on the item.
Shipping Time:
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- Delivery typically takes 7–14 business days for U.S. orders, depending on your location and the type of product. International shipping may take longer.
Tracking Your Order:
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- Once your order ships, you'll receive a tracking number via email. If you haven’t received it after a few days, feel free to contact me directly.
Delays:
- While I strive to get your order to you quickly, occasional delays may occur due to carrier issues, holidays, or supplier production times. I truly appreciate your patience.
Returns & Exchanges
Made-to-Order Items:
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- Because each item is made to order, I’m unable to accept returns or exchanges unless the item arrives damaged or with a clear error.
Issues With Your Order:
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- If something arrives damaged or incorrect, please contact me within 7 days of receiving your order and include photos of the issue. I’ll make it right, either with a replacement or refund, depending on the situation.
Cancellations:
- Orders can be canceled within 12 hours of placing them. After that, they may already be in production and unable to be changed.
Refunds
Refunds are considered on a case-by-case basis. If approved, the funds will be returned to your original payment method within 5–10 business days.
Return Shipping
Buyers are responsible for return shipping unless there was a mistake on my end (wrong or damaged item).
Have a Question?
I'm here to help. Email anytime at contact@zenfinite-living.biz.